RECEPTION

The reception desk is available 24/7 via number 911 on your room phone. If you have a suggestion or a problem, please let us know.

LOBBY

Computer, scan & print service 

A computer is available at the reception desk. This computer is connected to
a printer and can be used for scanning and copying as well.

Luggage Room and Cloakroom

In front of the reception desk you will find the luggage room and cloakroom. We can also offer you a luggage trolley for moving your luggage. Please call reception and we will be happy to bring a trolley to your room.

TOURISM

Walks, going out, shopping, visits, all practical information: our staff at the reception will be happy to assist you.

DINING & DRINKING

Breakfast

Breakfast is served at the sixth floor. On weekdays from 6 AM until 9 AM and from 7 AM until 10 AM in weekends. A special diet is available on request. Please contact the reception. Breakfast is served to your table and special wishes will be accommodated.

Room Service

Room service is possible 24 hours a day if available. For a more divers choice you can order on https://www.takeaway.com/belgium/.
They bring your meal to the room. For drinks please contact reception on the number 911.

Bar

The bar is open from 10 am till 02am.

Minibar

In the minibar you can find 2 bottles of water, they are €2 each. Please inform reception about your consumptions

ROOM

Maximum Rates

The following rates are the maximum rates per type of room:

  • Standard Twin € 189
  • Superior Double € 219
  • Executive Suite € 289

SUPPLEMENTS

  • Breakfast: € 19
  • Late check-out (1pm): € 30
  • Parking: € 10
  • Daily cleaning of linen and towels: € 20
  • Clothes reparation service: € 20 per piece of clothing
  • Washing, drying and ironing: 50% in addition to the rates shown

The management team is not responsible for theft or damage.

Extras on Request

  • Extra blanket
  • Pillows (Latex, Down or Springback Pillow) these can be purchased at € 35
  • Baby cot
  • Phone charger
  • Umbrella
  • Iron and ironing board
  • Bathrobe, which can also be purchased at € 35

Care Products

You will find a set of care products in your closet. If you need anything further, we can help you at the reception. The standard set consists of a sewing kit, a shoe-polish cloth, a shower cap, small nail file and buffer, a shaving kit, and a toothbrush.

Telephone

You can reach reception 24/24 on the number 911. Inter room calls are possible. For a room in the annex building the number starts with a 7 (e.g: 701).
The apartments are not equipped with a phone.
The hotel phones cannot be used to call external lines. There are no telephones in the apartments.

Wake Up Service

This service is free. Please contact reception or call 911.

Airco

You can arrange the temperature in your room by setting the thermostat to heating or cooling.
In winter time, you can opt for heating, in summer time for cooling. In spring and autumn, you can opt for either.

Wifi

Enjoy unlimited internet service during your stay at the hotel. Your room also offers the possibility of connecting with a cable for a stronger internet connection.

Network; TowerHotel-Guest
Pass word: Tower2017

Voltage

The voltage in Belgium is 220 V/50 Hz. You will find an adaptor at the side of the writing table. If this does not suffice, you may get one at the reception.

Laundry / Dry Cleaning

You will find a laundry bag in the closet. Laundry for professional dry cleaning is collected on Tuesdays and only returned after 7 days.
We can wash and dry your clothes for 20€ per bag. We iron these for 5€ per item. If you bring your laundry to the reception before 9 am, you will get it back the same day.

Safe

In your closet.

The management cannot be held responsible for valuable items or money left in the room.

Fire Instructions

Please follow the instructions shown at the entrance of your room. Respect the safety rules.
Smoking is strictly forbidden. If a violation against this rule is detected, a fine will be charged equal to one night’s stay plus the additional cleaning required.

Dogs

Dogs are allowed in the hotel if mentioned in advance. Dogs can stay in the annex building for free. Exceptionally dogs can stay in the main building, for a fee of 25€ per night. Dogs are not allowed in the breakfast area. Furthermore, they need to be put in a bench
during the hours of housekeeping. If the dog walks freely in the room, housekeeping cannot
clean the room. No compensation possible.

Smoking

IT IS NOT ALLOWED TO SMOKE IN YOUR ROOM.
A FINE OF €200 WILL BE CHARGED IF WE FIND EVIDENCE OF SMOKING.

PAYMENT

  • Maestro/Bancontact
  • Mastercard
  • Visa
  • American Express